Frequently Asked Questions ...
1. Are all parts brand new and are you a registered Australia Business?
Yes, all parts are brand new. This way we can provide you with the latest in technology and brand new products every day! We are also an Australian Registered Business and we are registered for GST. Our Australian Business Number (ABN) is 40 958 831 263
2. How do I add products to my shopping cart?
You must log-in to do so, then your products will be saved in your shopping cart until you make the purchase. If you log-out they will be stored until you log back in and make the purchase.
3. Is there warranty on these products?
All products come with 1 Year Onsite Warranty. Though up to 5 years warranty is available on all computer systems.
Price's are quoted on each page, so please select if you would like extended warranty on the products page.
On-site Warranty cover's all parts and labour. All matter's will be responded to immediatelly and fixed within 24-48hours. Warranty does not cover software related issues though we would be happy to help out and have this fixed for you as soon as possible so you can have your system up and running again.
4. What other software is included with the computers?
Any software can be included or upgraded during purchase of a new computer, for custom order's please contact us so we can quote you for that software. Though most computer's come with all necessary driver's, the latest Norton Antivirus Internet Security and the latest Microsoft Windows Operating System.
5. If I make bulk orders, do I get a discount?
For bulk order purchases please contact us on 0468 871 548 or firstname.lastname@example.org
6. Is pick-up available?
Pickup is not available as we operate as an online shop only. This way we can provide you with speedy service, and excellent telephone, chat and email support. By doing this we are able to reduce our expenses and cut out any middle man. Therefore we can pass on all the savings to our loyal customers every day!
7. How long does it take for the computer system to arrive?
After payment has been processed, to avoid fraud from misused credit cards, there is roughly a five business day processing time. After this time your computer will be built and tested generally within two working days! After we are satisfied that your system is ready, it is sent out by courier which depending on your location can take between one to four days. Generally within two weeks your custom built system will be at your door step ready to turn on and run.